Refund policy

Last updated: July 20, 2026

At BV Collective Shop ("BVC," "we," "us") we want you to be satisfied with your purchase. This policy explains when and how you can return an item and receive a refund. It applies to purchases made through shop.bv-collective.com.

Return window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories, cables, and documentation included.

Restocking fee

A 20% restocking fee applies to non-defective returns and is deducted from your refund. The restocking fee is waived when a return is the result of our error or a defective product.

Items that cannot be returned

Custom-configured, made-to-order, or built-to-spec displays and hardware.
Items marked "final sale" or "clearance."
Products that have been installed, modified, physically damaged through misuse, or are missing original packaging or components.

How to start a return

Email info@bv-collective.com with your order number and the reason for the return. If approved, we will provide return instructions and a return authorization. Please do not ship items back without a return authorization, as we may be unable to process them.

Return shipping

You are responsible for return shipping costs unless the return is the result of our error or a defective product. We recommend a trackable, insured shipping method, as we cannot be responsible for items lost or damaged in return transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds, less any applicable restocking fee, are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable except where the return is due to our error or a defective product.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us at info@bv-collective.com within 48 hours of delivery with your order number and photos of the item and packaging so we can arrange a replacement, repair, or refund at no additional cost to you. Items covered by a manufacturer warranty may be handled under that warranty's terms.