Shipping policy

Last updated: July 20, 2026

Thank you for shopping with BV Collective Shop. This Shipping Policy explains how we process and ship orders placed through shop.bv-collective.com.

Order processing
Orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders or a product requires additional lead time, processing may take longer, and we will contact you if there is a significant delay.

Shipping methods and rates
Shipping charges are calculated and displayed at checkout based on your destination, the weight and dimensions of your order, and the shipping method selected. Smaller items ship via standard parcel carriers. Large-format displays and oversized or heavy equipment ship via freight (LTL) carriers, and delivery may require appointment scheduling and a suitable receiving location.

Delivery estimates
Estimated delivery times are provided at checkout or in your confirmation and begin once your order has shipped. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, or other factors outside our control.

Tracking
Once your order ships, we will send a confirmation email with tracking information where available. Please allow time for the tracking status to update after the carrier receives the package.

Freight and large-item deliveries
For freight shipments, please ensure someone is available to receive and inspect the delivery. Inspect all packaging and products at the time of delivery. If you observe visible damage, note it on the carrier's delivery receipt before signing and contact us within 48 hours of delivery at info@bv-collective.com with photos so we can assist with a claim.

Shipping address
You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, which may incur additional shipping charges.

Shipping destinations
We currently ship within the United States. If you would like to arrange shipping to another destination, please contact us at info@bv-collective.com before placing your order.

Lost or damaged shipments
If your order arrives damaged, or if a shipment appears lost in transit, contact us at info@bv-collective.com and we will work with you and the carrier to resolve the issue. Please also review our Return and Refund Policy.

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Shipping policy

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